Pricing
What it costs to fix your store and look after it
Looking at your store costs nothing. If it needs fixing, you get one fixed price before we start, and that price doesn't change. After that there's a monthly plan you can cancel any month.
The short version
We look at your store
FreeYou give us access, we make a copy and go through it. Within 3 business days you get a written list of what's wrong and a fixed price for fixing it. No charge, no obligation.
Store Rescue
from $4,500Paid once. About 30 working days, half when we start and half when it's done. There are three sizes, depending on how much store there is to fix.
Store Care
from $395 a monthHosting on our server, every update tried on a copy first, backups, and someone watching the store. Store Care for PrestaShop is from $495/month. Bigger stores that want an engineer's time every month take Managed Engineering, from $950 a month.
Store Rescue: one fixed price
The price depends on how much store there is to fix, not on how much you sell. Your exact price is in the written review, and it stays the same once you say yes.
| Store Rescue paid once, about 30 working days | What kind of store |
|---|---|
| Essentials, from $4,500 | Up to about 1,000 products, a standard theme, up to about 30 plugins or modules, nothing connected to other systems |
| Standard, $7,500 | Up to about 10,000 products, a custom or heavily changed theme, or a few connections (stock, shipping, accounting) |
| Complex, $9,500 | A bigger catalog, custom code, several connections, or more than one store |
We update the store and the software under it, sort out the plugins, clean up the database, make the server safe and make the store quick again. It all happens on a copy, so your store keeps selling while we work.
When the rescue is finished, the store runs on our server on one of the two monthly plans below. We ask for that because we can only promise the speed on a server we look after ourselves.
Every month after that
Two plans. A smaller store usually only needs Store Care. Managed Engineering is for bigger stores that want an experienced engineer's hours every month for improvements and small changes.
| Store Care from $395/month Store Care for PrestaShop: from $495/month | Managed Engineering from $950/month | |
|---|---|---|
| Hosting on a dedicated server we manage, in the US or Europe | Yes | Yes |
| Platform, plugin and module updates, done by a person on a copy of your store first, then a test order through checkout and payment before anything goes live | Yes | Yes |
| Uptime and checkout monitoring | Yes | Yes |
| Malware clean-up | Included | Included |
| Daily backups, kept 30 days | Yes | Yes |
| Monthly report | Yes | Yes: your Google speed scores, load times, what changed and why |
| Emergency store recovery | Included | Included |
| Store down | We start within 4 business hours (Monday to Friday, 9:00–17:00 US Eastern) | We start within 4 business hours (Monday to Friday, 9:00–17:00 US Eastern), and you go first |
| Senior engineering hours | None | About 3, 6 or 10–16 hours a month, by store size |
| Performance tuning and small fixes | No | Included |
| Direct access to your engineer | No | Yes. Not a ticket form. |
| Extra time | $150 an hour, billed in 15-minute steps | $150 an hour, billed in 15-minute steps |
| Minimum term | None, month to month | None, month to month |
| A year paid upfront | Costs 10 months: $3,950 | Costs 10 months |
Managed Engineering, by store size
A small store shouldn't pay for a big store's traffic, so this plan is priced by your yearly sales.
| Your store's sales a year | Managed Engineering monthly, no contract | Engineering time |
|---|---|---|
| $350k – $800k | $950/month | About 3 hours a month |
| $800k – $2M | $1,450/month | About 6 hours a month |
| $2M – $5M | $1,950 – $2,900/month | About 10–16 hours a month |
In the top band the price follows your traffic. A busier store needs a bigger server and more careful work, so where you land between the two numbers depends on how many visitors you get. We tell you the number before you commit. Selling more than $5M a year? Ask us on the call, and we'll tell you honestly whether we're the right fit.
If you want new work done every month, there's Active Engineering, from $3,500/month. It's the same care plus about 20 hours of development a month, planned with you.
On every plan
- Extra time beyond the plan is $150 an hour, billed in 15-minute steps.
- A year paid upfront costs 10 months ($3,950 for a year of Store Care).
- No contract and no minimum term. Cancel any month.
- If your store goes down, gets hacked or stops taking orders, emergency store recovery is included. We start within 4 business hours (Monday to Friday, 9:00–17:00 US Eastern).
Not a client yet, and your store is down right now? Emergency store recovery is one flat fee of $1,500, agreed before we start. If you stay with us afterwards, it's credited against your first months on a plan.
The speed promise
Most of your customers are on their phones, and they don't wait for a slow page. Google also shows faster stores higher. So we put speed in writing, with a free test anyone can run.
Our promise, in plain words: your store opens fast on a phone. Google has a free test for that (PageSpeed Insights, which scores a page from 0 to 100). If your store doesn't reach 80 or more within 30 days of the rescue being finished, the next month is free.
How exactly we measure it
We use Lighthouse mobile through Google's PageSpeed Insights, from a US test location. We take the middle result of three runs in a row, on your home page, your top category page and your top product page. Before we change anything, we measure the same way, so you can see where you started.
Scripts added after we hand the store back (analytics, chat, ad pixels, review widgets, testing tools) don't count, because they run outside our control. Google's data from real visitors (the Chrome User Experience Report) goes in your monthly report once there are 28 days of it, but it isn't part of the promise, because we don't control your traffic or your visitors' phones.
The 30 working days of a rescue start once we have all the access we need (server, database, store admin, domain settings and code), not on the day you sign. If we're waiting on something from your side, the clock stops, and we'll tell you in writing.
What a faster store is worth
The best-known study on this was done by Deloitte for Google, across 37 brands and 30 million visits. When a store's phone pages got 0.1 seconds faster, it got 8.4% more orders on average, and people spent 9.2% more per order.
Another study, by Portent across more than 100 million page views, found that pages opening in 1 second sell about three times as well as pages opening in 5. Our rescues change load times by seconds, not tenths. On Kozelj.net the main content went from about 15 seconds to under 3 (see Results).
Here's only the smallest step from the Deloitte study, set against what the first year with us costs:
| Example store | First year with us rescue + 12 months of Managed Engineering | 8.4% more orders is worth |
|---|---|---|
| $400,000 a year | $15,900 | +$33,600 a year |
| $650,000 a year | $18,900 | +$54,600 a year |
| $1,000,000 a year | $24,900 | +$84,000 a year |
The first year assumes an Essentials rescue for the $400,000 store and a Standard rescue for the other two; your size is set in the review. This is an illustration from published research, not a promise or a prediction for your store. Order size is kept the same, although the study saw that go up too. Source: Deloitte, "Milliseconds Make Millions" (2020, PDF).
We won't tell you what your own increase will be. We don't know your products, your prices or where your visitors come from, and anyone who quotes you a number before seeing your figures is guessing. What we do is measure where you start during the review and report the same numbers every month after, so you can watch them move in your own sales.
Check your store's speed
Type your store's address and we run Google's speed test on it while you wait (PageSpeed Insights, as a phone, the same test as the promise above). It takes about 30 seconds. Add your yearly sales if you want the study's figure worked out for your size. We keep the address, the result and the number you type. We look at the results ourselves and may get in touch with the store.
Why not just move to Shopify?
For some stores you should, and if yours is one of them we'll say so on the call. For a store that already works and already sells, this is how it compares. We took a typical store doing $350k to $2M a year with 500 to 5,000 products.
| Fix it with us | Move it to Shopify | |
|---|---|---|
| Paid once | $4,500 – $9,500, fixed before we start | $8,000 – $30,000, typical agency quotes |
| How long | 30 working days | 6 – 16 weeks, then 2 – 3 months of settling in |
| Google rankings | Every page keeps its address | Every page gets a new address, and each one needs a correct redirect or its visitors are lost |
| Custom features | Kept | Rebuilt, or replaced with monthly apps |
| Speed | Promised in writing | Depends on the theme and apps |
| Checkout | Yours to change | Deeper changes need Shopify Plus, from $2,300 a month |
| Running cost, $600k/year store | $950 a month, hosting and an engineer included | about $830 – $950 a month for the plan, Shopify Tax, apps and a developer |
The running costs come out about the same, and we won't pretend otherwise. What differs is the move itself: what it costs, how long it takes, and what you can lose on the way.
Moving doesn't make a store faster by itself, either. Shopify is quick on its own, but real stores carry apps, page builders and tracking scripts. When we ran Google's phone speed test (0 to 100) on four of the best-known Shopify stores in September 2026, they scored between 28 and 54. The upgraded Kozelj store scored 92 to 93 on its home page on the same test in November 2026, and both the old and the new store are online if you want to test them yourself.
Sources, checked September 2026: Shopify migration costs and timelines for mid-size stores from ShopExperts (May 2026); Shopify Grow plan $79 a month billed yearly; Shopify Tax 0.35% of sales ($175 a month on $50,000); apps $175 – $300 a month for stores under $1M a year (Eightx, modeled estimates); a developer for changes $500 a month (our estimate); Shopify Payments at 2.7% + 30¢ saves about $100 a month against Stripe at 2.9% + 30¢. Your store's numbers will differ, and we'll go through them with you on the call.
Where our prices sit
Shop around and you'll find agency quotes for moving a store to a new platform somewhere between $9,000 and $28,000, and monthly store maintenance anywhere from $500 to $3,000. Most of that is billed by the hour, and estimated before anyone has looked inside the store.
We do it the other way round. We look first, then give you a fixed price, and we put the speed in writing.
What we don't do
- Open-ended projects billed by the hour. The hours come with a plan, and extra time has the price you see above.
- Shopify.
- Design-only projects.
Paying
We invoice in US dollars, and you can pay by card through Stripe.
Not sure which one you need?
Send us your store's address and we'll email you a short report in a few minutes, free. If you'd rather have one of us go through the store properly, book a free review. We'll tell you what we'd do and what it would cost, even if the answer is "nothing yet".
Get a free report on your store
Put in your store's address. In a few minutes we email you a short PDF: how fast the store opens on a phone, how old its software is, and anything that looks unsafe. Free, and no call needed.