E-Commerce Store Down? Emergency Recovery, Any Hour.

Emergency response · 7 days a week

E-Commerce Store Down? Emergency Recovery, Any Hour.

500 error after an update. Checkout dead. Admin locked out. Site timing out on your busiest day. We stabilize it, find the actual cause, and get you selling again — with a full backup taken before anyone touches anything.

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Emergency recovery for PrestaShop, WooCommerce and WordPress stores.
Response within 1 hour. Flat $1,200 — credited in full against your first three months of managed hosting. Backup before any change, always.
  • ✓ Response within 1 hour
  • ✓ Full backup before any change
  • ✓ Flat fee, quoted before work starts
  • ✓ PrestaShop, WooCommerce, WordPress
  • ✓ Building for the web since 2005

What counts as an emergency

An emergency is anything that stops orders or puts your store’s data at risk. Every minute costs you: lost carts, ad spend pointing at an error page, and Google noticing before you do.

  • 500 error or white screen — usually right after a core, module, plugin or theme update
  • Checkout broken — payment declined, a step that won’t advance, redirect loops
  • Admin locked out — login loop, invalid token, dashboard won’t load
  • Site hacked — injected scripts, spam redirects, modified core files
  • Timeouts and 502/503/504 — server saturated, PHP-FPM down, database overwhelmed
  • Store crawling — TTFB over 5 seconds, cache broken, queries piling up

How we work an emergency

1

Stabilize — first 30 minutes

Full backup of database and files before anything else. Restore your access. Maintenance mode if the store is publicly broken, so customers see a message instead of an error.

2

Diagnose — 30 to 90 minutes

Server logs, PHP stack trace, audit of everything changed recently, core file integrity check. We find the cause, not just the symptom.

3

Fix and verify — 1 to 4 hours

Repair the root cause, then test a complete purchase end to end — add to cart, checkout, payment, order confirmation. Monitoring for 48 hours afterward.

What to do right now, while you wait

  1. Back up immediately — database and files, via cPanel or SSH. Do this before anything else.
  2. Deploy nothing. No reinstalling the module, no blind rollback. Changes on top of a broken state make diagnosis harder and recovery slower.
  3. Write down the exact error and what you did immediately before it appeared.
  4. Enable debug mode temporarily to expose the stack trace — PrestaShop: PS_MODE_DEV = true in config/defines.inc.php. WordPress: WP_DEBUG in wp-config.php. Turn it off again afterward.
  5. Send us the store URL and a screenshot. That’s usually enough for a first read.

What it costs

$1,200 flat — emergency recovery

Quoted before any work begins. Never billed by the hour.

Credited in full against your first three months of managed hosting. Fix it once, or fix it and keep it fixed — your call, made after you’re back online.

Complex compromises (server-level, multi-site, data recovery) are scoped separately and quoted before we proceed. You will never get a surprise invoice.

We’re not the cheapest option and we’re not trying to be. If your store isn’t making money, a $200 cleanup service is the right call and we’ll say so. If it is making money, an hour of downtime already costs more than this.

Scope — what we do and don’t promise

We restore and secure your store. We don’t sell a forensic guarantee, because anyone who does is guessing. Backdoors hide well, and honesty here is worth more to you than a confident promise.

What’s included: stabilization, root cause diagnosis, the fix, hardening against the same entry point, a full purchase-path test, and a written summary of what happened and what’s now fragile.

What’s scoped separately: server-level compromises, multi-site infections, data recovery from an unrecoverable database, and rebuilding functionality that was already broken before the incident.

Access: we work through temporary credentials with the minimum privileges needed, and we ask you to revoke them when we’re done. We’ll tell you exactly what we changed.

Why a team in Europe is an advantage

We’re a European engineering team serving US brands, and for emergencies that’s the right way round. US East Coast morning — when most overnight breakage gets discovered — is our early afternoon. We’re already at a desk, awake and sharp, at the exact moment you find out something’s wrong. Building for the web since 2005.

Questions people ask at 2am

How fast do you actually respond?
Within one hour, seven days a week. Not an auto-reply — an engineer who has read your message and looked at your store.
Do you work nights and weekends?
Yes. Outages don’t respect a calendar. Out-of-hours work is included in the flat fee, not surcharged.
How do you access my store?
Temporary SFTP or hosting credentials with minimum necessary privileges, plus admin access if the back office is reachable. Revoke everything when we’re done — we’ll remind you. Every change we make is logged and reported.
My store isn’t PrestaShop or WooCommerce. Can you still help?
If it’s PHP and self-hosted, usually yes. Shopify and other closed hosted platforms are a different situation — those outages are the platform’s to fix, and we’ll tell you that rather than bill you for it.
What if it breaks again next week?
If the same root cause returns within 30 days, we fix it again at no charge. If a different thing breaks, that’s the argument for managed hosting — which is why the recovery fee credits against it.
Can you just tell me what’s wrong and I’ll fix it myself?
Yes. Some people want a diagnosis and a plan rather than hands on their server. Say so in the form and we’ll quote for that instead.

Tell us what’s happening

Response within one hour, seven days a week.

    No obligation. We’ll tell you what we think is wrong before we quote.

    Get Emergency Help