Message received
We’ve got it — hang tight.
Your emergency request is in. We reply within one hour, seven days a week — an engineer who has actually read it and looked at your store, not an auto-responder.
What happens next: we read your message, take a first look at your store, and reply with what we think is wrong and a flat quote — before any work begins.
While you wait
- Back up immediately — database and files, via cPanel or SSH. Do this before anything else.
- Deploy nothing. No reinstalling the module, no blind rollback. Changes on top of a broken state make recovery slower.
- Write down the exact error and what you did immediately before it appeared.
- Enable debug mode temporarily to expose the stack trace — PrestaShop:
PS_MODE_DEV = true. WordPress:WP_DEBUG. Turn it off again afterward. - Have your store URL and a screenshot ready — that’s usually enough for a first read.
Need us faster?
Email us directly at ales@limonet.si and reference your store URL — that’s usually all we need for a first read.